The CandyShop

Return Policy

Merchandise eligible for refund via TCS E-gift card, must be returned unworn with tags and must be accompanied by the original receipt.

Returns are accepted within 14 days from the date of purchase, return by mail (pobox listed below) merchandise to The CandyShop for refund via The Candyshop E-gift card.   

The Candyshop

pobox 30079

brooklyn, new york


  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, or wear.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  • All returns are refunded via store credit in the form of The Candyshop E-Gift Card.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery.